Reducing IT Frustration and Supporting Growth for Westhills Dental
As a busy dental practice, Westhills Dental relies on technology to manage appointments, patient records, and daily operations. As the practice grew, recurring IT issues and unclear support began to disrupt workflows and increase staff stress.
DaxTech was brought in to stabilize the clinic’s IT environment and simplify day-to-day technology support.
Challenge
As a growing dental practice with multiple offices, Westhills Dental faced recurring IT issues that disrupted daily workflows and increased staff frustration during busy clinic operations.
Solution
Daxtech delivered responsive managed IT support with clear communication, calm technicians, and proactive monitoring tailored for non-technical clinical teams.
Results
With Daxtech’s support in place, Westhills Dental reduced IT-related disruptions, improved staff confidence, and maintained smoother day-to-day clinic operations.
About Westhills Dental
Westhills Dental is a full-service dental practice serving Langford and the Greater Victoria area. As the clinic grew, its team of dentists and hygienists increasingly relied on digital tools for scheduling, patient records, imaging, and daily operations—making dependable IT support essential.
How Daxtech Solved It
DaxTech delivered a people-first IT approach focused on fast responses, clear communication, and proactive support to reduce daily disruptions for clinic staff.
Proactive Managed IT
Responsive, day-to-day IT support tailored for a busy healthcare environment, ensuring issues are resolved quickly with minimal disruption.
Clear, Human Communication
Calm, professional technicians who explain issues in plain language, making support easy to follow for non-technical staff.
Proactive Monitoring
Ongoing system monitoring that helps reduce recurring issues before they impact clinic operations.
The Impact on Clinic Operations
After implementing DaxTech’s support and managed services, Westhills Dental experienced tangible improvements:
Reduced Frustration
Technical issues became less frequent, and when they did occur, they were resolved quickly with clear communication.
Increased Productivity
Front-desk operations and clinical workflows were streamlined through reliable systems and faster helpdesk support.
Greater Confidence in IT
Staff felt more comfortable using technology knowing they had dependable support that spoke their language.
Better Focus on Patients
With fewer distractions from IT headaches, the team could prioritize patient care and clinic growth.
Client Perspective
“Our company and sister offices have been using Daxtech for a few years now and they are always quick to respond. Techs are calm and professional and have an understanding that not every digital issue is as obvious to the layperson, so it makes following along quite easy and removes the frustration of otherwise fumbling.”
