Frequently Asked Questions
Find clear answers to common questions about our IT services, support approach, and how we help businesses stay secure and productive.
General
We work with professional service industries of all kinds including law firms, doctors offices, veterinary clinics, insurance companies, construction companies and more.
Having a diverse set of clients and years of experience gives us a vast knowledge of industry specific software including Sage, Quickbooks, Taxprep, CopyTrack, DivorceMate, PowerPractice, AbleDent, ImproMed and Amicus to name a few.
Absolutely! We are a Microsoft partner and can help manage your Microsoft 365 products & services as well as help you understand and optimize your business with the right 365 strategy.
Yes! We work extensively with SharePoint and use it in our own business. Our experts can help build the right solution for your business without having to spend thousands on custom developers.
Switching IT providers can be a scary concept, especially if you’ve been working with the same one for many years. Rest assured we have created a process designed specifically to take the pain out of moving to a new provider. We’ve helped dozens of companies make the switch and we’ll make your experience as smooth as possible with little to no disruption to your systems or staff.
Our team has over 21 years of experience with businesses of all kinds. We pride ourselves on providing an end to end customer experience from first point of contact through to the follow-up and ensure each service request is completed thoroughly and to your satisfaction. We hire third party consultants to monitor and rate our teams performance and strive for the best customer service possible. Most importantly, we get the job done completely and efficiently with minimal repeat requests and we’ve got the testimonials to prove it.
Yes. Although we primarily work with and recommend Microsoft solutions, we are able to help clients using an Apple / Mac environment. Please contact us for more details in this regard.
Services
Managed IT, cloud solutions, network design, IT projects, cybersecurity, and disaster recovery—all tailored to your business needs.
We handle day-to-day IT, monitor systems proactively, and resolve issues quickly so your team can focus on core work.
Yes. We plan, migrate, and manage cloud systems to improve collaboration, performance, and security.
We coordinate stakeholders, manage timelines, and deliver projects that align with your operational and security requirements.
Through cybersecurity services, disaster recovery, and ongoing monitoring, we keep your systems secure and operations resilient.
Managed IT Services
Managed IT services cover day-to-day IT support, system monitoring, security management, and ongoing maintenance. This approach helps keep systems stable and secure without relying on reactive fixes. It also provides predictable IT support aligned with business needs in Victoria.
Systems are monitored continuously to detect issues before they impact operations. Updates and maintenance are handled on a planned schedule. This helps prevent unexpected outages and keeps teams productive.
Yes. Managed IT services scale based on business size and complexity. Support can grow alongside operations without the need to hire internal IT staff. This makes it a practical option for businesses planning steady growth.
Managed IT services include security monitoring, endpoint protection, and regular updates to reduce vulnerabilities. Risks are addressed proactively rather than after incidents occur. This helps strengthen overall security posture and protect business data.
A fixed monthly support model provides predictable IT expenses without surprise repair fees. Ongoing monitoring and maintenance help address issues early, before they become costly disruptions. This approach supports better budgeting and more consistent long-term IT spending.
Disaster Recovery and Backup Planning
Unexpected events like ransomware, hardware failure, or human error can interrupt operations without warning. A disaster recovery and backup plan helps protect your critical data and restore systems quickly. This reduces downtime, limits financial impact, and supports business continuity.
A reliable backup strategy should include operational data, client records, financial files, and core systems. Daxtech helps identify which data is essential and ensures your backups are secured and maintained consistently. This helps prevent delays during recovery.
Recovery timelines depend on system complexity and backup design. With proper planning, your essential systems can often be restored within hours rather than days. Daxtech focuses on recovery strategies that minimize downtime and keep operations running.
Yes. A structured disaster recovery and backup plan is a key safeguard against ransomware. Secure, tested backups allow you to restore clean data without paying ransom. This helps maintain control and reduce operational risk.
A disaster recovery plan must be tested regularly, not just documented. Daxtech supports routine testing and reviews to ensure your backups restore correctly and recovery steps remain clear. This helps confirm systems can recover when disruptions occur.
Cloud Solutions
Cloud solutions allow systems, data, and applications to run securely off-site instead of on local servers. This provides flexibility, remote access, and improved reliability. It also helps reduce reliance on physical infrastructure and on-site maintenance.
Cloud environments are designed with multiple layers of security, including encryption and access controls. When managed properly, cloud solutions can reduce risk compared to aging on-premise systems. Security is maintained through continuous monitoring and regular updates.
Cloud resources can scale up or down based on business needs. This allows capacity to adjust without purchasing new hardware. It supports growth while keeping systems responsive and cost-efficient.
Cloud solutions reduce the need for large upfront hardware investments. Costs shift to a more predictable operational model. This helps improve budgeting while maintaining system performance and reliability.
Public cloud uses shared infrastructure for flexibility and cost efficiency. Private cloud provides dedicated resources for greater control and security. Hybrid cloud combines both, allowing systems and data to be placed where they make the most sense for performance and compliance. If guidance is needed, you can speak with our team to assess which cloud approach best fits your operations.
Cybersecurity Services and Threat Assessment
Cybersecurity and Threat Assessment focuses on identifying risks within your IT environment. This includes reviewing systems, user access, and potential vulnerabilities. The goal is to reduce exposure to cyber threats before incidents occur.
Cyber threats continue to evolve and often target everyday business operations. Proactive cybersecurity helps detect risks early and prevent disruptions. This approach supports system stability and protects sensitive business data.
Daxtech combines threat assessments, continuous monitoring, and security recommendations. This layered approach helps strengthen defenses against phishing, ransomware, and unauthorized access. Solutions are aligned with real operational needs.
Yes. Cybersecurity services help identify vulnerabilities commonly used in ransomware and phishing campaigns. Ongoing monitoring and user awareness training further reduce the risk of successful attacks.
Signs such as frequent phishing emails, outdated systems, or limited visibility into network activity often indicate security gaps. A cybersecurity assessment helps identify vulnerabilities before they become incidents. Many Victoria businesses use assessments to gain clarity on their current risk level.
IT Projects
Daxtech supports a wide range of IT projects, from infrastructure upgrades to cloud and email migrations. Projects may include server and workstation upgrades, network improvements, virtualization, or office relocations. Each project is scoped based on real business needs.
IT projects begin with a detailed assessment to understand goals, risks, and technical requirements. Daxtech then creates a clear project plan with defined timelines and priorities. This structured approach helps keep projects on track and within scope.
Projects are planned to reduce downtime and limit impact on daily business operations. Changes are scheduled carefully and tested before rollout. This helps businesses stay productive while upgrades or migrations are completed.
Yes. Daxtech manages the full project lifecycle, from initial planning through implementation and configuration. This includes coordinating vendors, deploying systems, and ensuring everything works as intended after launch.
An IT project is often needed when systems become outdated, unreliable, or difficult to scale. Business growth, security concerns, or technology changes can also be triggers. Many Victoria-based organizations start projects to improve performance and reliability.
Network Design
Network Design focuses on how systems, devices, and applications connect and work together across your business environment. A well-designed network helps prevent slow connections and outages. It supports stable, efficient day-to-day operations.
A network review is often needed when performance declines or reliability becomes an issue. Business growth, new software, or remote work can also trigger changes. Many organizations in Victoria, BC revisit their network setup to support modern operations.
Daxtech provides end-to-end Network Design, including assessment, planning, configuration, and optimization. Services may include performance improvements, redundancy planning, and network security integration. Solutions are tailored to each business environment.
Proper network planning reduces congestion and eliminates single points of failure within everyday business operations. Redundancy and failover strategies help maintain system availability. This ensures consistent access to business-critical systems.
A well-designed network is built to scale as your business grows. Proper planning allows new users, devices, and applications to be added without performance issues. This helps organizations across British Columbia expand operations without frequent network rebuilds.
